Shipping Policy

Carriers and rates

Physical products ship via FedEx or UPS. Shipping cost is calculated and shown at checkout before you pay, based on your order.

Oversized items — full exhaust systems, turbo kits, lift kits and similar — ship as freight and carry a higher rate, shown at checkout.

Digital products (tune files) have no shipping charge; they are delivered through your SDPI account.

Processing time

SDPI generally processes and ships physical product orders within 24–48 hours after the order is placed, unless otherwise stated on the product page or at checkout. That window covers processing and shipment by SDPI — not delivery time, which depends on the carrier and shipping method.

Oversized, freight, special-order, presale, and manufacturer-direct items may require additional processing time. If an item is back-ordered or drop-shipped from a manufacturer, we'll contact you with a timeline.

Tracking

You'll receive a tracking number by email when your order ships, and it will appear in your account order history.

Damaged or lost shipments

Inspect your delivery when it arrives. If something arrives damaged or a shipment goes missing, contact us within 5 days of the delivery (or expected delivery) date and we'll work the carrier claim with you.